FAQ’s

Follow the links below for more information or please contact us

How do we make sure we are risk aware and prepared?

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Risk management plans

We will help you with you Risk Assessment and Risk Management Plans prior to departure. Your Risk Management Plan should be a live document and needs to be regularly reviewed. You will of course need to create your own Risk Assessments and Risk Management Plans for your young people as you know them best. We will prepare your in-country Risk Assessment and Risk Management Plan and provide you with all appropriate documents for this.

MEDICAL ATTENTION PRIORITY

Low Priority Qualified 1st Aiders will make the assessment, treat minor injuries on site and monitor the casualties progress.

Medium Priority The fastest overland route to Hospital or Medical Centre. In-country partners will make this assessment and a party will leave with the casualty and another party will remain with the rest of the group.

High Priority Medical professionals will make an assessments advised by in country partners and call in light aircraft to evacuate the casualty if required.

CODE OF CONDUCT

The Code of Conduct is generally compiled during workshops or in house preparation sessions with your young people. The development of the Code of Conduct will be with AWT staff during your pre trip sessions if you would like us to.

MEDICAL QUESTIONNAIRE

This is a very important area of risk management and every person taking part will be  expected to complete a compulsory Medical Questionnaire. AWT reserves the right to refuse participation in any of our programmes if an individual refuses to complete this document.

What insurance cover will we have/ do we need?

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Insurance

Personal Travel Insurance is very important and no one should leave without it. For the cost of around £50 per person this is an important safety net should you fall ill or loose some of your belongings whilst travelling. If Africa Wild Trails Ltd is sourcing flight information for you then it is simple for us to find your travel insurance information at the same time. It is very important that you check through your insurance to make sure you are completely happy with it.

BOOK WITH CONFIDENCE

In accordance with “The Package Travel, Package Tours Regulations 1992” customers of Africa Wild Trails Limited will be indemnified in respect of their net ascertained financial loss sustained arising from the cancellation or curtailment of the declared trip travel arrangements arising solely from the event of the financial failure of Africa Wild Trails Limited.

A certificate detailing this cover will be given to each and every passenger as evidence of cover.  Please ensure that you have been given the appropriate certificate(s) at the time of booking.

This insurance has been arranged by Travel & General Insurance Services Limited on behalf of Towergate Chapman Stevens through International Insurance Company of Hannover SE.

This cover is subject to the terms, conditions and exclusions of the insurance policy wordings, a copy of which is available on request.

Further information travel insurance

> What’s the weather like in South Africa?

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Weather & Temperatures

Further Information on SA Climate

Bloemfontein
Cape Town
Durban
East London
George
Johannesburg
Kimberley
Mthatha
Musina
Nelspruit
Pietermaritzburg
Polokwane
Port Eslizabeth
Pretoria
Richards Bay
Skukuza
Thohoyandou
Upington
Summer Average Winter Average
Max Min Max Min
31’C 15’C 17’C -2’C
26’C 16’C 18’C 7’C
28’C 21’C 24’C 11’C
26’C 18’C 21’C 10’C
25’C 15’C 19’C 7’C
26’C 15’C 17’C 4’C
33’C 18’C 19’C 3’C
27’C 16’C 21’C 4’C
34’C 21’C 25’C 7’C
29’C 19’C 23’C 6’C
28’C 18’C 23’C 3’C
28’C 17’C 20’C 4’C
25’C 18’C 20’C 9’C
29’C 18’C 20’C 5’C
29’C 21’C 23’C 12’C
33’C 21’C 26’C 6’C
31’C 20’C 24’C 10’C
36’C 20’C 21’C 4’C

> Where are the Malaria areas?

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South Africa Malaria Risk areas

Malaria in South Africa
The consideration of Malaria in South Africa is paramount to your visit if your journey passes through northern KwaZulu-Natal or Mpumalanga. The African bush and malaria are an almost automatic association. At one time the northern areas of KwaZulu-Natal were viewed as dangerous. Early maps of malaria risk in South Africa show St Lucia as being the only area in the country where you could get malaria at any time of the year.

Of course things have improved a great deal since then but you still need to keep looking at the malaria situation and consult with your GP.

Further information on Malaria

> How and when do I book my flights to South Africa?

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Flights
Most people and groups like to arrange their own flights as very cheap flights can be found if you are prepared to put the time in on the Internet…

For a minimal administration fee AWT can source flight information for you, giving a choice of airlines, flight times and prices.

After many years of travelling to Africa AWT would recommend South African Airlines or Emirates as they have an excellent safety record, very comfortable flights and competitive rates.

Some clients book well in advance of departure, often 10-11 months in advance so they are sure the flights are booked and dates confirmed etc. Others prefer to leave it much later in the hope of picking up cheaper deals. AWT advice would be plan ahead and to book early.

Further information on Emirates

Further information on South African Airways

> If we are going on a learning expedition, how much physical training should we do?

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Physical Training

All young people and all leaders vary dramatically with regard to physical fitness. How much training is required will depend on the Programme you have chosen and your current fitness.

Leaders  & Young People

Even if your programme is not particularly physically demanding, the fitter you are the more mentally fit and alert you are to issues within your group. If you are fully alert to little annoyances as they arise within the group you can deal with them quickly and the trip runs smoothly and is all the better because of it.

If you put no effort into your physical fitness and therefor do not improve you mental alertness you will not notice these small things as they arise and they will become major problems that are harder to deal with.

A good rule of thumb for pre trip training… Train as hard and as often as your time will allow you to and ‘get used to the feeling of being very tired’. This will help in two main ways:

1) You will shed a few pounds !

2) If you are used to the feeling of being physically tired, that feeling will not come as a surprise to you when you are away and your focus will not be on yourself and your own tiredness but on those around you.

> Have you any Health & Safety tips?

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First Aid Equipment

This is important as some of your time will be in remote areas. Make sure your leaders are 1st Aid trained. It’s always a good idea to get your young people 1st Aid trained as well. For the purpose of your time in Africa try and find trainers that can focus on the areas you are going to and the climates you will encounter etc. AWT will happily advize with this if required.

AWT in country facilitators are of course all 1st Aid trained and carry the appropriate equipment with them.

Medical centres and hospitals are of a high standard in South Africa and all AWT facilitators know exactly where the nearest medical facilities are at any time.

AWT would advise that you to put together your own 1st Aid Kit as well.

Culture Shock

This can be very real even in the short term. Some young people can find it extremely hard to get used to being around other cultures and languages they don’t understand.

Time differences between continents may cause communication difficulties with friends or relatives at home. If you anticipate problems of this kind seek counselling before your plans are finalized.
Problems include adjusting to a different climate, religious and cultural differences, separation from family, changes in living standards, unfamiliar social amenities and language differences, coming to terms with poverty and begging and compulsory movement restrictions for safety or other reasons. The extent of difficulties will vary between individuals, but being open to new and different cultures and being patient, rather than critical, will help you adapt to new and challenging adventures.

A situation that is exciting and welcome to one person can be daunting to another and care must be taken to give those young people time to talk this through and adjust so they can get the most from their experience. This will be discussed in your pre trip training and advice sessions.

Vaccinations

> How do I keep myself and my belongings safe?

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Security

It is important to be sensible and take the same care that you would in any other part of the world. We recommend that you keep your cash and travelers cheque with a designated leader. There will be times when you are in the bush and you will not be able to take mobile phones, watches, passports, tickets and cash etc with you. At these times a secure place will be provided for you to store your belongings.

When you have ‘down time’ for shopping etc you will be shown areas to go. Do not go beyond these areas unless you have asked if it is ok.

Wild Animals

Please remember that the animals you will see are wild, and that whilst in the vehicle, your smell is camouflaged by the petrol fumes and your shape is camouflage by the vehicle. To step out of the vehicle and walk towards an animal could put you in a dangerous position.

When on any walking trail it is important to listen to and do exactly what your trail leader, guide or ranger tells you. This will be covered in your pre trip advice sessions and continually by your in country facilitators.

Please also be guided by the Foreign and Commonwealth Office (FCO) website.

FCO advice on keeping safe in South Africa

> Do you have any travel tips?

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Living conditions

Living conditions are fantastic, due to the fact that most of the time you will be sleeping in game reserves or wild areas away from the hustle and bustle of the big cities.

Often you will sleep in your sleeping bags, on walking trails you may well be sleep under the stars, sometimes there are very comfortable beds that will be welcome after a few night on the ground.

Hygiene is vital and wherever you are you will eat well, wash daily and stay clean.

Down time

You will have plenty of free time in and around camp to relax and reflect on what you are doing and what you have achieved. This is absolutely vital in order to get the most from your programme.

There will be time to shop for personal items and presents etc when in town and at curio markets on the side of the road etc but you must be careful not to go beyond the areas your leaders advice you of at the time.

Money matters

Exchange rates: You will find that South Africa has a favourable exchange rate and therefore the cost of items you may wish to purchase relatively inexpensive. Generally about 50% of what you may pay in the UK for example.

Banks: Banks are plentiful, as are cash point machines. Banks are open from 9.30am-3.30pm Monday to Friday and 8.30am to 11am on Saturdays.

You would be wise to avoid going to some Banks on Fridays and Saturdays as this is pay day and there will often be very long queues at the cash point machines.

You can use your credit cards and debit cards in most areas. Visa and Master card being the ones that will be accepted in most places. You will need to use cash in more remote towns.

Coins: 5c, 10c, 20c, 50c, R1, R2, R5

Notes: R10, R20, R50, R100, R200, R500

Passports

– You will need at least one blank page for endorsements

– Your passport must be valid for at least 6 months after the date of your return

– You must not have any damaged pages

For more info go to:

The Identity and Passport Office

VISA requirements

Most nationalities do not require a visa to enter South Africa as long as your stay is no more than 30 days.

For a list a nationalities that do require a visa and other visa enquiries go to:

The South African High Commission

> Do you give get certificates on completion of courses or expeditions?

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Yes, everyone will receive various certificates. Often before, during and after their course or expedition in South Africa

Person Log Books

Each young person will get a Log Book from Africa Wild Trails Ltd. These Log Books are A5 size with 40 plastic pockets inside for holding information on your Programme which can be referenced during your time in South Africa and added to by the young people as they prepare and as they go through the Programme in SA.

There are particular sections that relate to personal development (life & social skills plus the areas of learning) which can be added to CV’s when the Programme is completed.

These sections in the Log Books will be signed off during the Programme by your leaders of in country facilitators.

In Country Certificates

In country facilitators will present certificates at the end of their time with that facilitator or at the end of a specific piece of learning. These certificates will of course outline what has been accomplished:

For example:

  • – Successful Completion of 6 Day Environmental Awareness Course
  • – Successful Completion of 4 Day Mountain Hiking Programme
  • – Successful Completion of Cultural Diversity Course

Africa Wild Trails Ltd Programme Certificate

Every person that takes part in an AWT Programme will be presented with a certificate by the Director of Africa Wild Trails Ltd on their return home.

This certificate will include:

  • – The Name of the young person or leader
  • – The Programme dates
  • – The Programme location
  • – The Programme content

> Can you suggest what kit and clothing to take?

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AWT will happily suggest the kit you might take with you but this will depend on the programme you are doing and of course your own experience and personal preferences.

Please see our kit list below. This will differ dependent on your programme.

Kit & Clothing List

> What are your standards?

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Africa Wild Trails Ltd takes huge pride in making sure we operate at the very highest standards 

(PLEASE REQUEST OUR POLICIES AND PROCEDURES).

All parties associated with Africa Wild Trails Ltd in the UK and South Africa must adhere to our Policies and Procedures and share the same high standards and be able to reflect this on the ground when working with young people.

Africa Wild Trails Ltd has very high standards in August 2013 we hope to have our LOtC badge and BS 8848 standards in place

For more information on BS 8848

For more information on the LOtC Badge

> What are your Policies, Procedures & Assessment?

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Policies and Procedures

Africa Wild Trails Ltd Policies, Procedures & Assessments can be emailed out on request and include:

  • Safeguarding Policy
  • Confidentiality Policy
  • Data Protection Policy
  • Health and Safety Policy
  • Environmental Impact Policy
  • Cancellation & Refund Policy
  • Equal Opportunity & Diversity Policy
  • High Standards & Good Practice Policy
  • Payment Procedure
  •  Insurance Procedure
  • Complaint Procedure
  • Risk Assessment
  • Risk Management
  • Medical Questionnaire
  • Accident & Near Miss Reporting
  • Kit Requirements & Recommendations

> Disabled Tour questions answered here?

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Click here to find all your questions about our disabled tours  answered.

Please contact us if you have any other unanswered questions or queries…

> Other?

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> Other?

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